Customer Terms and Conditions
The following are terms of a legal agreement between you and Laptop Repair Sheen and its accociated companies. By accessing, browsing and/or using anything on this site and the server it’s hosted on, you acknowledge that you have read, understood, and agree to be bound by the terms below and to comply with all applicable laws and regulations. This Agreement shall be governed by the laws of England and Wales.
All Laptop Repair Sheen services carry a 3 month warranty on parts and expertise. If there is a recurrence of the same problem we had fixed we will either try again to fix the problem at no extra charge or, if we cannot fix the problem, we will refund your money in full for the services performed. This excludes faults caused by the failure of other components after the repair has taken place, or by accidental damage or incorrect use of the product.
Payment is due in full upon completion of successful repair, we accept cash, cheque and bank transfers.
Customers must always keep licence keys and installation media for all software. We will never supply illegal software to our customers.
The client authorizes Laptop Repair Sheen to conduct an evaluation of the machine sent to determine the nature of the damage and provide an estimate of repair cost and timing. The evaluation is free and no work beyond this evaluation will be charged without explicit client approval.
The client authorizes Laptop Repair Sheen, its employees, and agents, to receive and transport this media/equipment/data to, from and between their facilities if the work can't be carried out onsite at the clients location.
Any cancellations made within 24 hours of the arranged time of appointment will be subject to a cancellation fee of £46.
No Fix No Fee
Our 'No Fix No Fee' does not apply if the customer is advised on a suitable solution but decides not to take it. In this situation, the client may be required to pay fees to cover diagnostic and call out charges, not exceeding £46.
The client is the legal owner or authorized representative of the legal owner of the property and all data and components contained therein sent to Laptop Repair Sheen.
Any property left with Laptop Repair Sheen unclaimed for 90 days, will be disposed. At which time, Laptop Repair Sheen shall have no liability to the client or any third party.
Laptop Repair Sheen shall not be liable for any claims regarding the physical functioning of equipment/media or the condition or existence of data on storage media supplied before, during or after service.
In no event will Laptop Repair Sheen be liable for any damage to the laptop/desktop, loss of data, loss of revenue or profits, or any special, incidental, contingent, or consequential damages, however caused, before, during or after service even if Laptop Repair Sheen has been advised of the possibility of damages or loss to persons or property. Laptop Repair Sheen liability of any kind with respect to the services, including any negligence on its part, shall be limited to the contract price for the services.
Post codes, street names, maps and town names shown on this website are for illustration purposes only. This is to show the exact areas that we cover and not office or shop locations. We are purely an on-site service.
Who Are We
We are Laptop Repair Sheen part of Tech Happy UK.
In these terms and conditions, references to "we" and "us" are to TechHappy.
If you have any problems we would recommend you e-mail us at:firstname.lastname@example.org however if you prefer to write we can be contacted at: TechHappy, 28 Old Brompton Road, London, SW7 3SS